Location of Training:         Frederick C. Conley Public Safety Training Center

                                               20 East Central Street

                                               Natick, MA 01760

Date:                                     July 24-25, 2012              

Registration/check-in:      Tuesday, July 24, 2012

                                               7:30AM - 8:00AM

Recommended Hotel:      TBA

Directions:                           Please use www.mapquest.com 

Designed for dispatchers who are thrown into a negotiator’s role by telephone or other electronic means, this 2-day course is designed to provide basic knowledge and techniques used in crisis negotiations and crisis intervention that include the same techniques and training used by the International Association of Hostage Negotiators.

The role of dispatchers in hostage/crisis situations differ from department to department. Larger departments may have trained negotiators within their agency, but most agencies do not.  Sometimes, until other resources are located and arrive on the scene, the negotiator may be the dispatcher. To the untrained individual, these situations can be very tense and extremely stressful and how phone conversations are handled, can be the key to a successful resolution.

Actual role playing scenarios will be played out in this course to bring a sense of realism to the course in order to prepare the call taker for these situations.

Workshop Content:

• Stabilizing the Incident Through Verbal Containment.
• Assessing the Threat
• Hostage/Barricade Incident Methodology
• 3 Types of Incidents
• General Characteristics of Offender
• Hostage/Barricade Motivations (FBI)
• Law Enforcement Categories
• The Negotiation Process
• Stockholm Syndrome Overview
• The Mechanics of Negotiating
• First Responder Duties
• First Responder Tactics
• Establishing Rapport
• Assessing Suicide
• Appropriate Language
• Key Points to Negotiating
• Negotiator’s Checklist
• The Impasse
• Surrender Ritual
• Suicide by Cop
• The Tactical Side
• Critical Incident Stress Management