Location of Training:        

Date:                                 

Registration/check-in:    

                                       7:30AM - 8:00AM

Recommended Hotel:      TBA

Directions:                           Please use www.mapquest.com 

This 8 hour class provides a better understanding of both personal and professional stress associated with being a Public Safety Dispatcher. Stress can be caused by numerous sources, but knowing how to deal with stress is the key to overcoming it.  This course focuses on techniques learned over decades of dealing with stressful situations from dispatchers across the country.  No one remedy is prescribed, but by using techniques taught in this class, most dispatchers will be able to recognize the stress, apply one or more techniques and overcome it.  Most importantly, they can then address the stress and hopefully eliminate it from reoccurring.

Workshop Content:

• The Comm Center
• Entrenched Traditions
• Environment
• Training
• Civil Liabilty
• Manpower and Scheduling
• Equipment Failure and Malfunction
• Politics
• A Look at Stress
• Critical Incident Stressors
• The Terrible Ten
• Officer Down!  Firefighter Down!
• Burn Out
• Vicarious Liability
• "I need it, NOW!"
• Taking Care of You
• Best Practices
• Line of Duty Death
• Conflict Management
• Where Resolution Begins
• Recommended Reading